Help Center

Tap → claim → collect → use perks. Practical guides for collectors, owners, and partners.

Getting Started

What GRAM is, what happens when you tap, and what you need to claim.

Where your GRAMs live, how perks appear, and where activity shows up.

How perk redemption works, what status changes mean, and what to check.

Review transfer requests, understand pending state, and know what changes after approval.

See what is new, where to check updates, and how notifications differ from transfers.

Understand owner state, what the crown means, and how to verify if a GRAM is yours.

A simple definition of perks, where they appear, and why they vary by GRAM.

Find perks, use them from the right place, and troubleshoot common perk issues.

Understand the difference between digital ownership and the real-world piece.

Fix common issues with claim, ownership state, perks, loading, and account confusion.

Why the physical GRAM matters, what the platform can confirm, and key safety basics.

Do I need my phone to redeem perks?

Usually no — the vendor can validate by tapping the physical Gram on their device. Your phone is mainly for claiming and browsing your collection.

Why does it sometimes take a while to load?

Occasionally the system needs a moment to wake up. Wait up to a minute and try once more.

What does claimed or linked mean?

It means that Gram has already been claimed by an owner. Each GRAM is claimed once.